Privacy Policy
Last updated: 1 June 2026
Hotel Resort UK ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or use our hotel and casino lounge services.
1. Information We Collect
We may collect the following categories of information:
- Contact details: name, email address, phone number, postal address.
- Booking information: reservation dates, room preferences, special requests.
- Age verification data: date of birth, provided to confirm eligibility to access age-restricted areas such as the casino lounge.
- Technical data: IP address, browser type, device information, and pages visited, collected automatically via cookies (see our Cookie Policy).
- Communications: records of correspondence when you contact us via our enquiry form or by email.
2. How We Use Your Information
- To process and manage room, restaurant and casino lounge reservations.
- To verify age eligibility for access to age-restricted areas.
- To respond to enquiries and provide customer service.
- To improve our website and services.
- To comply with legal and regulatory obligations, including gambling licensing requirements.
3. Legal Basis For Processing
We process personal data under the legal bases of contractual necessity (fulfilling a booking), legal obligation (age and identity verification for licensed gaming), and legitimate interest (improving our services and responding to enquiries).
4. Data Sharing
We do not sell personal data. We may share limited information with trusted third parties strictly where necessary, such as payment processors, IT service providers, or regulatory authorities where required by law.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law, including gambling licensing record-keeping obligations.
6. Your Rights
Under UK data protection law, you have the right to access, correct, delete, or restrict the processing of your personal data, and to object to certain processing activities. To exercise these rights, please contact us using the details below.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.
8. Children's Privacy
Our website and services, including the casino lounge, are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
9. Changes To This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Hotel Resort UK
Hollow Brook Lane, Henley-in-Arden, Warwickshire, B95 6AT, United Kingdom
Email: supp@hotelresortuk.top
Phone: +44 1564 793 210