Policy

Responsible Gambling Policy (18+)

Last updated: 1 June 2026

Access to the casino lounge at Hotel Resort UK is strictly restricted to individuals aged 18 years or over. If you are under 18, you must not attempt to enter or use the casino lounge under any circumstances.

Our Commitment

Hotel Resort UK is committed to providing a safe, fair and responsible gaming environment within our on-site casino lounge. We take our obligations under UK gambling licensing regulations seriously and expect all visitors to engage with our gaming facilities in a responsible manner.

Age Verification

All visitors to the casino lounge must be aged 18 or over. Our staff may request valid photographic identification (such as a passport or driving licence) at any point before or during access to the lounge. We reserve the right to refuse entry to anyone unable to provide satisfactory proof of age.

Tips For Responsible Play

Set a budget for your visit before you begin and stick to it.
Treat gaming as a form of entertainment, not as a way to make money.
Take regular breaks and avoid playing for extended periods without rest.
Never gamble while under the influence of excessive alcohol.
Avoid chasing losses — walk away and return another time if needed.
Balance time in the casino lounge with the rest of your stay.

Self-Exclusion & Support

If you feel your gaming habits are becoming a concern, we encourage you to speak confidentially with our duty manager, who can discuss options including temporary self-exclusion from the casino lounge for the remainder of your stay or future visits.

Independent support and information is also available from the following UK-based organisations:

GamCare — National Gambling Helpline: 0808 8020 133 (free, confidential, 24/7)
GAMSTOP — National self-exclusion scheme for UK-facing gambling services
BeGambleAware — Information and support for anyone affected by gambling
Gamblers Anonymous UK — Peer support meetings across the UK

Signs To Watch For

Gambling can affect people differently. Signs that gaming may be becoming a problem include spending more time or money than intended, feeling anxious or preoccupied about gaming, borrowing money to gamble, or gambling to escape stress or other problems. If any of this feels familiar, please reach out to one of the support organisations listed above.

Marketing & Under-18s

We do not knowingly direct any marketing communications relating to the casino lounge towards individuals under the age of 18. If you believe you have received such communication in error, please contact us immediately at supp@hotelresortuk.top.

Contact Us

For any questions relating to this policy or to discuss responsible gambling support during your stay, please contact our team at supp@hotelresortuk.top or speak with hotel reception.